App Profile: All Change

All Change automates delay refunds for season ticket users (currently SWR, GWR, Avanti and TransPennine only). The app:

• Automatically identifies your journeys and claims
• Allows you to submit delay claims in one tap or, if we miss a delay, submit missing claims in a few taps
• Sends notifications and/or emails for claim events (e.g. delay claim approved/declined by the train operator)
• Allows you to appeal declined claims
• Manages communication with the train operator

Some useful notes:

• Currently zero fees apply for processing of claims. Please subscribe to support us!
• The app can only process Delay Repay claims (not bus replacement etc)
• We only use location data to identify your regular journeys and claims, and there's a slight delay before these appear (~15 mins)
• Please keep WiFi turned on to improve location accuracy as the app does not use battery draining GPS
• Use of the app is subject to our terms (allchange.org.uk/terms)