hampr: Laundry Service App

Signed up for hampr loaded and was very pleased with my experience until today. Sent out two loads of laundry to get cleaned and when it came back the next day, both loads came back with pet dander on it. Customer service asked for photos of the clothing so I pulled samples from both baskets and sent it to customer service. I pulled dark colored items because it was easier to see the dander. I simply asked for a credit to have my clothes rewashed and go about my day. They initially issued me one credit but I asked them for two credits because I had two loads. Customer service rep Jonah told me that if I wanted an additional credit, I would have take a photo of all 50+ articles of clothing in order to get an additional credit. That’s an unreasonable request when I’ve already pulled samples from both baskets and they obviously had dander on them. I’m sad that I had to cancel my premium membership because it was good while it lasted. If and when you run into a customer service issue, don’t expect much from hampr when it comes to resolution. I’ll be utilizing a different service that isn’t willing to lose a customer over $15.

I tried twice to have my laundry done. The first day my order was never accepted. The second day it was accepted, but the person never came to pick it up. Customer service reached out, but didn’t offer any real solutions. They told me they contacted the “washer” and the washer would reach out soon to tell me their ETA. That never happened. I have chronic pain which that makes doing laundry very difficult. I saved up money specifically to use this service and planned ahead to have my laundry washed when needed. 2 days later it is still dirty and I have no clean sheets for my bed. I have medical testing which will be a long appointment tomorrow and I will need to rest after and now I do not have my laundry done after hours of waiting. I see lots of positive reviews, but my experience was negative. Customer service did refund me (fortunately) but this is a warning. If you are considering this service and you really NEED it, this may not be your best option. They don’t seem to take it very seriously, so I guess this is more of “nice to have” than something you can rely on.

Update: It’s now been almost four months that I’ve used hampr and it’s continued to be great!!!! I’ve gotten about 6 or 7 different “washrs” now and they’ve all been so sweet, I have a few favorited, and a lot of them brought my clothes back earlier than expected. One lady even leaves a little thank you card on top to say she appreciates my business! I’ve forgotten to put my bags out by the time they arrived a few times and they’ve always called or texted and gave me a few minutes to hurry and bring them out. Seems like theres a really good group of people hired to wash clothes here because hampr is a local company in Louisiana, and since my washer and dryer both died from a power surge this service has been a godsend!!!!