Neos SmartHome

This camera is cheap for a reason it is very poor quality in every functions. The detection doesn’t work majority of the times. The night vision doesn’t work you can’t see anything at night. Even when I turn off audio detection and it still sends audio. The camera will stopped working without any explanation and i go through the set up process with no success and out of the blue it works. The worst bit is the software doesn’t understand the difference between sun shadows, rain, a fly, tree motion and a person and it records the same motion, which overwhelms not just the camera but your energy. The camera starts to crash because of the clips being recorded when it chooses to work. This camera is disappointed because I have a lot of difficulty from antisocial behaviour at my home and I really the security to get the data I need for the authorities. This camera has left me overwhelmed because it doesn’t do anything right. I pay £3.49 subscription and it doesn’t give anything in return. The customer support team doesn’t make any effort to resolve the issue and they simply say everything is fine. They never answer all you get is a automated response and once in a while you will get 1 responses and that is it. My advice is put your faith and money in Ring security services because the team calls you back, they email, they do remote support by accessing your content on their side. So spend £50 extra and you will save yourself energy and time and frustration. Good luck

Overall I have been very happy with these cameras and the app. They are way cheaper than some other cctv alternatives and in some respects you get what you pay for but it’s been a super cost effective way to add some security. Pros - cheap and easy to install, I now have 4 cameras including one outside, which is housed in a waterproof case I bought. I pay for the subscription service to get longer recordings and more features. But it’s not a lot each month. It’s possible to use them without this and I did for a while. Video quality is very good considering the cost. Cons - main issue I have had is the unreliability of the auto arming function. It worked fine for a long time and then something must have happened with an update and it’s constantly getting stuck on thinking I am away when the app even shows I am at home on the map. Tried contacting customer services and that didn’t help at all. Other issue is false alarming. It isn’t as good at rejecting spurious signals. So rain and bugs set my external camera off all the time. Overall If it weren’t for the auto arming issue I would be very happy. It isn’t as good as more expensive systems, but you can’t complain about that at this price point! Other issue is that it isn’t as good

Iv had two of these cameras and have used them 14 hours a day for constant monitoring of the nursery at night with my iPad next to the bed. Hands down the cheapest alternative to a baby monitor. Having used these cameras now for over a year the most frustrating aspect is the quality of the app. The consistent disconnections, default opening in portrait mode when the iPad/iPhone is in landscape, some times you can’t even change the orientation without completely restarting the app, sometimes there is no sound whatsoever until restarting the app, the app itself is not written for iPad so it’s essentially a zoomed in iPhone app which isn’t a major issue just comes across as second rate compared to other budget cameras in the market. The reason I am leaving the review now after such a long time accepting these issues is because they have become more frequent and severe on iPhone 12 Pro running latest iOS to a point now where I am considering changing cameras entirely which is a shame since I think the cameras are great and could be even better with a higher definition version.