Frasers Experience

I had problem logging in to my Fraser App after i changed my phone. Upon clicking on the forget password for the OTP, no OTP was sent to my phone. Was wondering why can’t i even log in using an email instead???? When contacted the customer service, they only replied twice and and it took like 3 weeks for them to reply without any rectifications or any solutions to help me to reset the password???? The customer service really so busy one meh or just cannot be bothered??? End up my all my points on my Fraser App all gone. Can’t even redeem anything with the unhelpful service. Do they really treat all customers this way. Looking at the rating i believe yes it is. And for a company like Frasers, it just seems that they really got no standard with the way the customer service reply us & also for the App. The App is not even user friendly. Such a waste of time and seriously nonsense.

Totally have no idea how to earn rewards point. App is so messy with information all over the place. Unlike other similar apps (capita, vivo) just spend and scan (snapshot) the receipt to earn points, simple and sweet. Car park rewards immediately deducted at gantry. Gave up using this app. Waste of my time to try to figure out how it works. Also the notification keeps showing a “1” badge on the app icon which I have no idea how to get rid off. Irritating and lousy app.

I have been transferred over from AmPerkz and I hv tried to change password several times and always invalid and despite having confirmation of password changes. As with other reviewer here below, I am very sure my email address and phone number is the same and correct — otherwise I would not have received the ‘password reset’ links. There is a bug in the app that needs to be fixed. Btw, my app was already the latest update.