ChowCall - BaseX

I never write reviews but baby this app stressed me OUT. I wanted to get my boyfriend some food while he’s on base because if I had to hear about him eating pizza and Chinese food one more time I was gonna lose it. So I downloaded this app thinking I was doing something nice. Tell me why I ordered Zaxby’s at 1:20 PM and it was supposed to be delivered by 2:20 PM. 2:20 came. Then 3:20. Then 4:20. Nothing. The app never updated not ONE time. It just sat there saying “processing order” while nobody could tell me where my food, my money, or my sanity went. I called customer service and talked to someone named Angel. Bless her heart, but she was no help whatsoever. She basically told me another department had to handle it because nobody knew where my order was. Not if it was made, picked up, delivered, or floating around in the atmosphere somewhere. I called back twice and still got nowhere. Nobody from this mysterious department ever contacted me either. So I called Zaxby’s myself and y’all… the order was NEVER EVEN PUT IN THEIR SYSTEM. Three whole hours later, ChowCall finally emails me saying “there were no drivers available.” Why am I just now finding this out? Why did we all have to go on a scavenger hunt to discover my order never existed? Save your money and save your blood pressure. This app is expensive, customer service is useless, and apparently your food may never even make it to the restaurant.

The app doesn’t have any support for cancellation of orders like other apps. It take hours to get food delivered with overpriced delivery fee. No way of communicating with the driver, unless they reach you out. I don’t blame the driver because they are in low of manpower. I know they are bunch of military service members trying to order food at the same time. Worst delivery company ever.

Ok, let me start this by saying I want this app to work and I want to support a Veteran owned company but it has some flaws that need addressed now for it to function properly. If you are going to have a food delivery service app then you need a direct customer service line to call if there is an issue with an order. Second, if I can’t get an update from the driver what do I do? Especially if the app isn’t giving me a updates and customer service isn’t working correctly for the messages. Where can I see those messages and conversation with my concerns with a order? I love the idea of easy streamline access to food delivery service on military installations. But you need to fix your customer service problem and work on developing a better way to track orders. I should not have to reach out to one of your drivers off Facebook that recommended your app and service to get an issue fixed and a update after over 2 and a half hours of waiting for my order to just be picked up from the restaurant. I’m not here to bash your app but you need to address this. You have the bare bones of a potentially great app and service but you need to fix some issues like a direct customer service line to start with so we can have a direct line of communication to the driver for updates if everything else fails. I understand this app is still new and needs work and you have limited drivers but there’s a few things you can fix now to make this app work better for you guys and start developing it to be better. Best of luck and I hope in the future this app works better. It’s a fantastic idea!