KEF Control

I’ve had these speakers for two years, kept up with the software updates, and they are still a nightmare of trial and error to connect to. All I can assume is the company truly doesn’t care. I got them free as part of my company’s rewards program. They’re not even worth free. The sound quality is great but they should pay me for all the lost hours I’ve spent trying to connect via bluetooth. KEF, it’s time to stop hiring the CEO’s 15 year-old nephew to write the software and hire a real programmer. Stop sending me offers to buy your other speakers, I’ll never buy another pair until you fix the crap you already have out there.

I read the reviews of the KEF LSX speakers before I bought them, so I have to say I knew about the problems with Control and Stream. But, I thought surely a company like KEF would fix the problems. No way. KEF customer service doesn’t even respond to requests for help. Most days, when I have time to listen I spend most of my time trying to get the software to connect to the speakers instead of listening to music. Sometimes Control sees the speakers, but Stream doesn’t. Then there’s the static sound, especially in the right speaker. The problems are countless. I’m either getting rid of them, or I’ll have to get an external streamer and connect to the speakers via Toslink. What a nightmare!

The speakers are INCREDIBLE. They are worth every penny. The app is the polar opposite - so bad it makes me regret purchasing the speakers every time I have to use it. Here’s the good news: you don’t need the app very often. I’ve had my speakers for three years or so and only had to go through the frustration of using this app twice. Once you get it set up - you can control the speakers with the remote. But every once in a while you’re gonna need the app. A couple tips:If the app doesn’t detect your speakers immediately - close the app, restart your phone, and try again. When it gets to the point where it wants to connect your phone to the speaker WiFi, allow that, then immediately go into your phone WiFi settings and Renew the Lease. Finally - once it has asked you to put in your WiFi password, be warned that the app is too dumb to recognize if your password is wrong, so if it looks like it worked all the way to the end, then it can’t connect - you may need to start all over again and CAREFULLY enter your password. KEF - you sell speakers for thousands of dollars a set. Go hire a company to help you fix your app if you can’t do it yourself. It’s nearly 2021. You can’t be a top company no matter how great your physical product is if that product requires an app, and yours is this bad. No one who has ever used this app will buy a second set of your speakers, you are costing yourself money with this poorly supported digital dumpster fire.