KBZPay Customer

This app frequently freezes and becomes completely unresponsive. The screen gets stuck, and I cannot tap or do anything, which is extremely frustrating—especially when trying to make urgent transactions. Sometimes I have to close and reopen the app multiple times, but the problem keeps happening. A mobile payment app should be fast and reliable, but this one often fails to function properly. Please fix these bugs and improve performance, as this issue seriously affects user experience.

When they deduct money without giving notice, i went to the bank (kpay center) and Complaint. I waited over an hour and they only collected my information and asked me to wait call from the call center. I called their call center sinced before i go to bsnk. The line is always busy and ask me to wait by holding the call. I holded abd deducted my phone bill. But they never answered. And I had been waiting their email and call since i asked to be called. But, it took over a month already. I asked the bank again and again . They only told me to call 3211 which is always busy and taking my phone bill. i have spent 20% of my error money and no response. Unhelpful service. Not a reliable pau app.

How can scammers easily get informations about costumers and easily withdraw money from bank accounts with just a PIN number??? It took them 30 mins to freeze my account and a day to inform me that there's nothing they can do unless i go to the police??? U should make it harder for people to register and make it more complicated to withdraw money from bank account..also why don't u just temporarily halt this app and improve it and make it harder for scammers to scam people or file a case at police to catch the thieves yourself instead of trying to catch them through costumers' hand??? Also why bother having a costumer service if u can't even give me a definite answer...the worst bank ever