App Profile: MyID - Australian Government

Suiluhnao

Rating: 1/5

1st of all, I don’t know why they need to waste taxpayers money to change something that works to something not working. 2ndly, if decide to change for whatever reason, do it properly. Now, everytime I need to access mygov account, I have to uninstall and reinstall the app, put in all my ID information to activate it. This situation persists for months by now. Multiple phone calls made to the service centre. The ultimate solution is to uninstall and reinstall. It’s a shame that a government app is badly designed. Never used an app this bad! Not even deserve one star as the effort is not necessary. I want the old app back!

&oldtown

Rating: 1/5

Apparently I have to update the App to use it, but there is no option to update the App in the App Store. So unusable.

happyeveryday123

Rating: 1/5

It is the worst app specifically designed to convey important personal information to gov departments, especially for oversea individuals. Only Australian phone number be able to drive it. Additionally, the methods it provides are impractical, I ‘ve submitted all information to prove the identity, such as drive license, Medicare and visa info, which already enough for meeting the standards verification, however it still requires to fill in the last information of Australian passport to verify my identity, which I don’t have. That means no way to complete the verification and not allowed to continue to log in my gov. It has a bug of this mandatory requirement which go against the reality. The whole process was despairing. What’s even more ridiculous is that , following the advice of customer service, I reset the ID originally registered email and attempted to register with a new ID using a different email, tried to link ATO , Centrelink and other information over to the new account to retrieve it, once entered the driver license info, the system was immediately locked, the reason given was that same personal details was registered with another email , not allowed continuing with new ID & must use existing one to do. It is even worse that existing ID was reset, and the lockout not allowed to delete the newly registered ID, so I ended up stuck in a dead loop. No solution!