AirGarage - Find Parking

I received a parking violation even though I paid for the parking. Their website is either very poorly designed, or they intentionally make it very difficult to figure out how to dispute the ticket, and of course there is no one to talk to, it is all through digital communication. The website tells you to go to screens that don’t exist, and when you do try to go to the bottom of the page where the contact info usually is, the website hesitates for a while before showing you the links. I feel badly for older folks who do not know to even look for this, and try to follow the directions they give you in the FAQs because what they tell you to do literally does not exist or work. Once you do submit the problem ticket they send an email to ask for all of the same information that you already submitted and is clearly in their system already before they could issue you a violation. It really feels like this company is very sketchy and doing everything it can to get your money and make it very difficult for you to resolve an issue while trying to appear legitimate. If that is not the case the only other option is that they are incredibly bad at website design and customer service.

Was skeptical about the app at first. I left a parking spot and forgot to end my rental. I noticed 2 days later and hit end rental. The rental automatically stopped at 12am and all I did was use the app to simple say “I had an appointment at 10 was gone by 11am and forgot to end rental” someone responded by text to me within a few minutes to let me know they resolved my issue and only charged me for the hour I was there. That’s really good customer service. I won’t think twice about using them again!

As a user, I'm livid. My husband set up an account yesterday for parking. We parked in Fort Lauderdale for a little over an hour and we paid. We got a confirmation and reciept for that parking and went home. Great - pleasant experience. We spent the rest of the day at home. Two hours later, we get a random text from AirGarage saying that our car has been parked somewhere without paying for a rental, so they set up a rental FOR US so we 'don't get towed' (the words from the text) . My husband replied that he isn't parked anywhere but at home and to cancel this. No response. Today, we got a bogus $40 charge for this made up parking. My first problem, is that it is absurd that they are able to SET UP A RENTAL FOR US with our information, without us having done so. If your customers get towed, that's on them. My second problem is that it is completely unacceptable that they can then just charge our card for these random rentals they set up for us. This is a scam, plain and simple. We'll be getting a new debit card, and never using this service again.