UAE PASS

I love the UAEPass app and use it frequently, however, since I changed my phone to the iPhone 14 Pro, I’ve been unable to perform the video verification since the application tries to focus me out when I move closer. Please update the app to work with the new phones.

Was working but now stopped working. Cannot sign in. Cannot receive OTP. Cannot create new account. Screen is just green with nothing. App developer: please test thoroughly. Update: after many times trying and resetting and restarting both the phone and the app, it still would not work. Then I waited 24 hours, and like magic it started to work again. App developer: be encouraged, but keep testing. Hopefully you can eventually make the experience needs to be consistent and reliable.

I went to the kiosk to complete my registration but after having tried so many times even with the help of friendly staff at Danat al Emarat Hospital- it failed on so many times - the kiosk was very slow , it cant pick up finger prints . I am over 60 and this was extremely frustrating to do but i need the service to make life easier but unfortunately - it failed miserably. Also, no clear directions on some of the screen items. Also many of the developers replies seem to be automated response- can we have some proper direct response with some human nature in it to feel or even relate to all our issues please?