Brink's Money Paycard

This app is a complete nightmare. From the moment I tried to activate my Brinks prepaid card, everything went downhill fast. Every single step is confusing, broken, or just doesn’t work at all. After fighting through the worst card activation process I’ve ever experienced, I finally get my card activated… only to find out I can’t even log in to register. Yes, activated card, but totally locked out of the app. What’s the point? Customer service is just as bad as the app—unhelpful, slow, and clearly not trained to fix anything. You get bounced around, put on hold, or told to repeat the same steps that already failed. Zero solutions. Zero accountability. This app feels unfinished, poorly designed, and completely unreliable for something that’s supposed to manage your money. If you value your time, your sanity, or your finances, do yourself a favor and do not download this app. There are far better prepaid options out there that actually work. Avoid at all costs. Someone SERIOUSLY needs to be fired from their job.

Opening the app takes 15 seconds for it to load along with each time you click a different part of it. My card got stolen and after cancelling it and trying to order a new one it kept saying that there was an error and to try again later. I uninstalled and reinstalled the app three times with the issue not getting resolved. This is by far the worst designed app ever. Take any other form of payment over this. Terrible and I would give it zero stars if I could. Customer service is unhelpful and the app seems to have been designed by a 9 year old as half of their features lead to blank white screens upon clicking them forcing you to close and reopen the app to go back to your money.

I have the app and have been trying to do mobile check load and every time I click on it the directions come on the screen and won’t go away. I have to close the app and delete it to get back into the app