Jooki

I feel sorry for my sister who gave this as a present for my daughter’s birthday. I work on the technology space so my comments are purely technical. This is perhaps the worst app I have ever seen in my life. I can’t comment on the speaker because I could not get that far as to actually use it. The mere fact that it asked me to change my home password because their software does not support the $ sign is ludicrous. And it goes in from there. I tried to use the best WI FI network that has a simpler password that apparently this techno can handle (all this makes a synod sense by the way) only to find that after many reboots and retrying with the easy password I was never able to connect the speaker. So I have asked my sister who mailed this piece of junk to see if she can get her money back. The problem is that we will spend more in postage that what this piece of garbage is worth. DO NOT BUY THIS!!!!!!

Jooki has overall been a horrible experience. The app is bad, the player doesn’t connect, there isn’t support for multiple devices. It needs to be set up every time you want to use it as it drops wi-fi settings. Unfortunately once you get one set up, the instructions to get the second child’s jooki setup is to turn off other jooki players. If you can’t tell already this sets off a death spiral, because once you get the second jooki up, you power on the first jooki and the process starts again. So far support appears to be automated emails with the same FAQ answers I’ve already gone through online. And don’t bother asking for a refund, apparently there’s no auto reply for that question, they just don’t answer, I’ve been asking for a month now. Great idea, but the worst execution of a product I’ve ever been subjected to.

The speaker is decent enough. The system is overpriced but the idea behind the tokens is really great. However, the app will make you want to pull your hair out. I don’t believe I’ve ever written a review for an app before but this one is so frustrating that I had to share this. I’ve used terrible apps before but this one takes the cake. Crashes a lot, is really slow, clunky and to top it off, the implementation to work with new iPhones that have notch is nonexistent. The app hasn’t been updated in 11 months and I think that’s the clearest indication any prospect or current user can have that the company clearly is not interested in backing up their product. Do yourself a favor and look somewhere else.