Eglin FCU

This app is very frustrating to use, especially lately. I have been having issues with my scheduled payments not going through. The most recent one, I had three payments scheduled but only one went through, and then two days later a new scheduled payment showed up that’s scheduled for 2027, I have had this issue a few times now and it is extremely frustrating when I believe my payments are good because they’re scheduled for the right amount on the right time and then they don’t go through and now my balance is past due, this has now caused me to pay a late fee because of this negligence. It is beyond frustrating, especially when I message them and get told I need to ensure that I select the correct date. I guess it’s my fault for not taking screenshots of my scheduled payments as proof that I selected the correct year.

Tried the app this morning at 7:30am May 13, 2024 and facial recognition gives me an Access Denied error now. Removed and reinstalled the app tried logging in without the facial ID with the same Access Denied. Went to the website and logged in just fine. This app is suppose to make life easier not more complicated. Please post on EFCU’s website if the App is down or if there are network issues for the App. If the App is not broke, stop fixing it! It was working just fine. Bugs, security concerns then fix it. This app stops working at the worst times!

I’ve been trying to link my Eglin FCU account to my other bank account so that I can move money between them, which I URGENTLY need to do today. Every attempt to link them has made me input my user name and login info to connect the accounts… it hasn’t worked. So, I finally reach out to Eglin FCU, and it turns out that they don’t collaborate with whatever company that 99% of banks use to link accounts. So, I have to manually add my account… great… I can do that… oh, it’s gonna take 1-3 business days to verify!! Using the other method would’ve been instant. Now, I can’t access the funds I need to fix my car and drive to work safely and I have to risk my life driving with faulty tires on the highway ALL BECAUSE I CAN’T ACCESS MY EGLIN FCU FUNDS to pay for the repairs.