Potful - Claypot Biryanis

Standards have come with their chain of expansion! Recently I ordered from new outlet in Bachupally-Hyderabad, and in-line are problems: 1) Product was unsatisfactory, no masala or little for a serving portion of 2-3 2) On application coupon got applied and later it’s automatically revoked 3) Customer care on application doesn’t work and I had to wait for 1.5 hours..that’s when executive reached 4) Executive can’t help, he called up manager who has no idea about potful app or details 5) Post waiting time of 25 mins, they got in touch with tech team and got me new bill with coupon applied 6) At this time pot doesn’t open as it turned cold and when it opens..I find plain rice with less and tasteless masala

One of the badly built apps. Cannot pick proper GPS but no option of adding exact address as well without using the app’s GPS. So this messes up the delivery location as well as the restaurant that serves the address. In all this, the cart loses any of the options that you have opted for and defaults to base option and forces you into to payment. No options to go back and change or cancel, the helpline / restaurant staff is useless. In fact they suggest NOT to use their own app but use other platforms. The food is good but the app/experience is pathetic!

I used app 2 times and it always ends up with an error message in the last step, yet it sends SMS that order is successful. This is very confusing.