Freewallet Multi Crypto Wallet

Off the bat I want to be clear that the app works fine and does what it is supposed to do. I would give the app 4.5 stars itself. The real issue for me has been with support. I tried moving a lot of money out of my account on April 22 and they locked my account. I wasn’t even mad Bc they were protecting my investment. They asked that I provide an insane amount of documentation to prove my identity. Again, I didn’t mind Bc they were protecting my money. After I provided the information they requested, they replied asking for a few more pieces of ID. Again, I didn’t mind. Now it is May 3rd and I still have to hear back from them. I have reached out to them via Twitter, Facebook, and Telegram and I have received no help whatsoever. I received an email from someone in support with a very generic solution which didn’t even attempt to address my issue. They have literally cost me thousands of dollars at this point. I understand that it is a free service and you get what you pay for. I hope the dozens of other people that I saw in the forums asking for help to access their hard earned money realize this as well. Update June 3, 2021 Still no resolution to my problem. Someone responded a few weeks ago and things got moving along pretty quickly, then it was like someone pulled on the emergency brake and silence once again.

I’ve had a transaction hanging for over 24 hours from BCH to DASH using their in-app exchange function. My BCH is gone, and the target DASH address has activity in it (an input and output for an amount of Dash close to but significantly less than the promised exchange rate, 1.16 at time of trade, here is the address on the DASH blockchain: Xb3sAeEvEec2q2b7EZr4MCWoNqw6tF5YiT) but is empty, and the wallet does not show any balance or notice that it was received. In-app support does not work, in-app chat does not work, does not refresh accurately. I’m extremely concerned that they have just picked my pocket, and I’m honestly shocked that Apple allows this app on their store. I would like to get this resolved, but there is no one to help and I would urge a prospective user NOT to use this service for any reason. UPDATE: After a solid week of social pressure on reddit with other users who have been treated poorly by this service, the transaction did finally clear, shockingly (but not unexpectedly) at a lower rate than was agreed upon when the transaction was initially undertaken, amounting to a nontrivial loss on my end. I have moved all my assets out of the wallet, which cost an additional, very high fee on top of the standard network/mining fees that go with any crypto transaction. This is a scam. Apple should pull this from their store, it has no place in any even lightly moderated app market.

I've been using this wallet for about 1-2 days. So far its pretty good, easy sign up, nice interface. One problem though, I attempted to use an online quick exchange service to exchange USDT in my wallet to Litecoin. In order to complete the exchange, the website I use gives you an address to deposit funds to and then sends the funds in the cryptocurrency of your choice to a wallet of your choice. So I take the address that they provided for me and input it into Freewallet to send USDT. Immediately, Freewallet recognizes the wallet as a Bitcoin Cash address but I didn't think it would first exchange my funds to BCC before sending. So I start the transaction and then waited. After an hour, I realized what happened when the online exchange I use says it didn't receive my payment yet and I look at Freewallet to realize that it exchanged my USDT to BCC before sending it to the exchange address so the exchange didn't recognize that I sent the 440 dollars worth in USDT. So now I may have lost 440 dollars all because FREEWALLET DIDN'T WARN ME THAT IT WAS EXCHANGING MY USDT TO BCC BEFORE SENDING IT. Developers, please fix this by adding some kind of warning before exchanging the currency. Now I'm trying to get in contact with the exchange's support staff to see if I could get the money back. I can't believe Freewallet caused this and I'm absolutely infuriated.