Wing Tel

I’ve been with Wing a couple years now. Things have gone downhill drastically. I don’t like writing negative reviews, but I’m hopeful this helps warn people from signing up. My phone was shut off randomly from any service or cell data. I didn’t receive any notification that I was out of data in email, text, or on the app. I reached out to customer service and spent hours and days waiting for a response. Finally I was able to talk to someone who said there was nothing they could do. I couldn’t buy more data because they said it wasn’t possible. They said their app doesn’t support their system upgrade which is why I can’t see anything or do anything. I asked for my information to switch to another provider which would be half the cost per month and had much better reviews. No one responded to me. No one got back to me. Eventually I got in contact with senior management. She said that my concerns are absolutely valid and she’ll submit a request for a refund. With Wings “system upgrade” you have to pay for the next month the month prior. Since I was switching to a new provider, I wanted that month back since I would not be using it (I really should be getting almost 2 months back, but I only asked for one). I just got an email saying that they do not give refunds and that there’s nothing they can do. Please stay away. They’re going downhill and you don’t want to be caught in the mess or out of money.

I switched a few months ago from Verizon. I was paying around $70 for 2 prepaid lines. I switched over solely based on their program that allows you to pay only for the data you use. Nothing more. (BTW, AT&T users DO NOT get to take advantage of this) It took longer than the 15 minutes advertised to switch over. The customer service though is amazing. Very nice people and they even check up on you to make sure things go well. The app was not made available to AT&T users until recently. I don’t like that I cannot see how much data I’ve used and how much I have left in the app. This needs to be address soon because that’s what you advertise on the main app page. I can’t see any data usage for either line on my plan.

Before switching to Wing, I was with Verizon paying $99 a month for one line. One line. Are you kidding me? So I was thinking to myself, “Man I really need to find a better deal with a new phone service cuz I’m going broke over mediocre customer support and cell service.” I found out about Wing through YouTuber Joe Santagato (really funny by the way I highly recommend) and I felt like all my cell phone prayers had been answered. First of all, I didn’t have to do ANYTHING when they switched me over from Verizon. They handled all the dirty work. All I had to do was put their SIM card in my phone. Wing’s customer service CAN NOT be beat. No doubt. You talk to an ACTUAL PERSON within the first couple rings of calling them, and you can even text them! They text back faster than your crazy ex girlfriend. Everyone I’ve spoken to at Wing is super friendly. They took the time to walk me through everything I needed to know. It truly feels like they have your best interest in mind. They’re helping me save so much money and doing with a smile. I honestly couldn’t be happier.