CallHippo

If I could give 0 stars I would. I reached out on a Thursday requesting information about their plans. I tried to schedule a demo on the website, but there are no demos available. The phone number on their website does not work, so after sending them several emails and chatting with their automated AI chat box, I finally got a response back the following Tuesday… pretty lousy communication skills for not just any business, but a COMMUNICATION TECH COMPANY. They are based in India, so it is very hard to get in touch with them if you are in other time zones. After asking them about their call tracking feature which they advertise online as costing $30 for 10 phone numbers so that I can track which Marketing initiatives are producing leads, they tell me that my business is in ineligible and send me the eligibility criteria. I respond explaining that I think they have the wrong user, as my company fulfills all their bogus requirements. They responded with copy pasted messages that they are sorry they can help because of the ineligibility and now have stopped responding. CLEARLY THEY OFFER SERVICES THEY DO NOT PROVIDE, AND AS IS CONSISTENT WITH OTHER REVIEWS, PROVIDE BAD SERVICE AND ARE UNRESPONSIVE.

We primarily use the phone app and not the desktop version for our business. Have been using for a couple of years. Some days it works fine, other day the phone doesn’t ring and send people straight to voicemail. Wish text messages accepted photos, as customers try to text us images to help with their issues. Wish they would invest more time into improving the IOS app so we could feel more confident using it.

You can make calls and send SMS on this iOS app, but you won’t actually receive SMS even with a “mobile number” vs landline virtual number. No calls ring into this app. It works on desktop barely, but SMS from banks, services in the UK won’t come though, only mobile numbers. This was my reason for buying the service. Skip it for now. Get a working app.