App Profile: Brightside Financial

A1dj2020

Rating: 5/5

I had the best experience with Cam he was great. He answered all my questions he returned. All my phone calls never left me wondering on what to do always came up with a solution. If he didn’t know, he found one out from what the text knew to help out. Very good with helping me problem solve to find out the problem of why I wasn’t getting emails from Brightside or why my spending account wasn’t working or why my savings account wasn’t working. He was there from the beginning to the end worked with me very patient. Understood very communicative and overall very good representative and customer service person for Brightside. He should get a raise as well as his coworker. Maya she was the absolute best as well. She listened. She helped me out very patient very understanding. Also another great customer service representative that you guys have working for you. She deserves a raise.

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Rating: 3/5

Hi, I have given 3 stars to inform other consumers that are eligible for services through Brightside that TrueConnect requires a $33,000 base pay. For any stay at home Moms/Dads, college students, disabled people, senior citizens, etc. they may fall beneath that threshold as part time employees, that may have trouble getting approved then I would like to inform them that the base pay threshold for the “no credit check” loan option may be why. I have spoken with TrueConnect and Sunrise Banks in which they have denied that such limitation exists although Brightside has stated that it does. Sunrise has stated that it would be illegal for them to dictate who can and can’t apply which that is true according to the federal laws under the FDCPA, ECOA, and the CFPB etc. The Brightside customer service was great and definitely helpful although TrueConnect & Sunrise Bank not so much. I will return with an update upon any new assistance that I receive in regards to a solution, hopefully I can give a 5 star review. I am just looking out for my fellow consumers. Thank you Brightside for your great customer service!

EllieMay19890107

Rating: 5/5

This company is amazing if your employer has it as a service they definitely care about your well-being and keeping your stress free. The financial advice is top notch wouldn’t ask for anything better. Couldn’t ask for anything better the employees work so hard to make you feel listen to validated and safe.