Presotea AU

When you select your order it's totally unclear what is and is not included in each drink. For example the Panda Milk Tea, the photo shows that is includes Panda Pearl but when you select it you then go to a screen where it seems that Panda Pearl is extra cost. So does this mean pearls are included and you can add extra, or not included at all? There's no way to know. Not wanting to get a drink either without pearls or with too many pearls, I simply gave up and just bought from another tea store.

There’s no way to cancel an order even if it hasn’t been accepted yet. You don’t prompted a second time if the correct location and order were made like other order apps. Somehow I picked the incorrect store despite searching for my store and called the store 3 times to cancel it. The first call was before it had even been accepted, second in progress and the 3rd that they picked up it had just been completed. When the lady picked up she said we don’t pick up phones. Too busy. You picked up that one maybe if you picked up the first one this wouldn’t be an issue. It was my fault but there should be more failsafes in place.

App used to be convenient as it allowed drinks to be ordered in an advance and notified when ready. However, it’s no longer working recently on my iPhone. A window pops up that shows “Logging in” but there’s no progress from there. I’ve even tried deleting and downloading the app again but it’s still the same.