App Profile: AT&T Call Protect

Android / Games / Puzzles

AT&T Call Protect

Installs:

Rating:

4.51

Total Reviews:

653.89k

Top Countries:

< $5k

/mo

< 5k

/mo

Reviews: What People Think About AT&T Call Protect

glebec

Rating: 2/5

The app itself is a godsend. Being able to see and block spammers, telemarketers etc. integrated into both the phone display and at the network level itself is great. However, the app is broken in one very significant and unacceptable way. Some of the features (e.g. auto-blocking telemarketers, as opposed to just spammers) are hidden behind a $3.99/mo. “Plus” subscription. We could argue over whether the extra charge is warranted, but that’s not what this review is about. No, the issue is that the subscription option DOES NOT WORK. I have paid for it, it appears in my iTunes billing, etc. but the relevant screens in the app still say “upgrade to Plus!” I was able to access the extra features once, when I first unlocked Plus, but in every subsequent app access they are hidden again as if I never upgraded. When I click “upgrade” from within the app, it says “you are already subscribed” but the relevant menu systems do not appear – it keeps advertising a service I already paid for. This is an incredibly bad error to have. The app essentially has taken my money and given nothing in return. Fix this, AT&T.

captcarl28

Rating: 4/5

When they first came out with this app the free version was actually pretty decent. Once they added the option to pay for enhanced services the free one became pretty much worthless to me. So I tried another app called RoboKiller but it started filtering everything no matter what my settings were and became too difficult to get to work properly so I had to delete that one and it was a little complicated disconnecting with RoboKiller. Kind of scary actually. It was forced filtering everything for a while. I decided I would go with the AT&T app because that’s my carrier so I figured it must sync pretty good. Once I paid them that four dollars a month or whatever it is for the enhanced service it works very well. Occasionally somebody gets through but it’s just a telemarketer using their personal phone and when we all work together to report them then pretty soon they will be blocked too! It’s really nice that it tells you almost everyone’s name as soon as they call. I’m not sure why caller ID doesn’t work like that automatically anyways but this app definitely tells you who is calling my name almost every single call and that was an extra bonus. I’m running a business and getting hassled by telemarketers it’s just a waste of my time but I do need to answer sales calls so having an app like this in this day and age is essential.

AKE1919

Rating: 2/5

I have been using this application for along while. I have found it to be useless! The results of calls are ‘hit & miss’ with miss being almost 98% of the time. Sometimes incoming calls are not identified by the app but when you open the app later it shows as ‘telemarketer’ which really defeats the purpose since it is after the fact! In other words it does not indicate as such when your phone rings and the incoming number appears on the screen. Further: recently discovered that calls made from a landline private number with no caller ID, to mobile phones installed with AT&T’s Call Protect or Mobile Security Apps are blocked/displayed as “Spam Risk” and the landline caller will hear looped ring tones with no options to leave a voicemail! This is a serious issue in that in an emergency a landline caller will NOT be able to reach a mobile user ( I. e., a Chile trying to reach his/her parents) or leave a message. Reported this problem to AT&T via their support line as well as their ticket creating process which has been a great disappointment. They have not resolved the issue and the problem is still outstanding. Once these apps are removed from the device as well as AT&T’s systems, the calls can come through. My advice: remove both apps from your handsets until AT&T resolve the problem. However judging by their troubleshooting folly, and lack of attention or response, I am not holding my breath.

About AT&T Call Protect

The AT&T Call Protect™ app will retire in January 2023.  

Make the switch and get more protection when you Download the free AT&T ActiveArmorSM mobile security app to help stop threats before they reach you.

AT&T ActiveArmorSM Key Features and Benefits include*:

Auto Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.

Spam Risk Call Blocking: Blocks or sends calls to voicemail if identified as Spam Risk. *

Nuisance Call Alerts:  Labels potential nuisance calls from telemarketers, surveys, and more. **

Nuisance Call Controls: Choose call categories to accept, block, or send to voicemail. ***

Unknown Calls to Voicemail: Automatically sends callers to voicemail if they are not in your address book and blocks other numbers in your personal block list.

Personal Block List: Add individual unwanted callers to your own block list. ****

Device Security: Helps protect your data from mobile threats. **

Breach Report Alerts: Informs you about corporate data breaches. *****

*May inadvertently block wanted calls. Settings can be adjusted and managed within the app

** Other identified call types may include service messages and/or other permitted calls.  Must be in an AT&T HD Voice coverage area to see warnings.

*** All call categories, except Fraud, are automatically set to allow. Manage all settings via app.

**** Settings can be adjusted in the app.

*****May not detect all threats.

Some mobile security features are not available while roaming internationally.

File size: 45669376

Launched countries: US

Minimum OS version: 12.0

Release Date: 1482239369000

Published by AT&T Services, Inc.

Website url: https://www.att.com/security/security-apps

Publisher country: US

App Profile: AT&T Call Protect

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