FirstNet Assist

I want to write a manifesto pointing out all the deficiencies in this app but the chief complaint is how lazy the developers of this app are. A bunch of little buttons that leads you to safari instead of having the service within the app. I have been an AT&T costumer since they bought Cingular (for those that know…know 🥹) and I have never experienced such a low budget application. The fastest way to pay your bill is by calling because of all the steps you must do between the app and safari. Sad. Solution? Concentrate on the overall convenience for the customer. The regular AT&T app has all kinds of thing to check your account. Maybe mirror the app. This app just makes me think that I’m getting what I’m paying for…bleh.

Wow I’m ashamed with Whomever came up with this, I don’t want to say it was ATT, as I was with ATT fully before switching to FIRSTNET. I switched almost two years ago after getting notification for healthcare workers and a discount. I was advised service would exceed any other as we would be above all else in the event of disasters, emergencies etc. what a joke that was. My service is worse now. Then when I just upgraded and got a “FREE” watch based on the flyer through my employment - what another joke no where on the flyer did it indicate installments or what they started doing on my bill! I was being charged for my FREE watch each month told it takes 2-3 billing cycles for promotion. No there is no promotion or cycle the flyer said this so own it! Don’t lie- you shouldn’t be lying to what you put this service out for to begin with ie - police military, healthcare, emergency personnel etc! How we would be viewed if we all lied like this the way they do sucking us in to buy their service! Terrible terrible service! No one has answers - they get the number wrong to call me about an account they have the number on! My number for my account! And tell me the manager is going to call me this morning - still no call from the manager - what a surprise! Luckily I emailed my sales consultant who I should have from the start than messing with the chat - he applied my credits like that no questions asked since he knows! And here it is 1 pm still no call from manager! What a joke! Terrible service from certain areas in this company clearly - I stated I’m no where trying to be rude but if I’m unhappy and things are going wrong and misleading ya I’m going to say soemthing and as long as I kept being led wrong your going to bet I’m going to complain. And here we are continuing down that trail. My sales consultant has been terrific though - if your in New York - ask for Justin Fitzgerald! Phenomenal!

Better than the original app but not what it “should” be. The first thing users need to know is that you MUST HAVE a FirstNet compatible device and you MUST HAVE a FirstNet sim card. What worked when AT&T and FirstNet were the same system won’t work now. Your device may work but without a FirstNet sim it simply won’t work. Once you have compatible hardware this new app does offer a better interface with the website. For example I’m using an XR w/iOS 14 and a FirstNet sim and by using the app to access the website it has eliminated the error filled slow load I was getting before. Also this app interface streamlines access to specific functions like paying your bill. It bypasses the “rabbit hole” of links you get when you login directly through your browser. The biggest issue and/or problem with the app is that “Face ID” was not included (or made available) in this latest version. The app is getting better but it’s not quite where it should be. If the developers would add Face ID to login and “Pay Bill” button on the splash screen (1st screen after login) the app would be far better and useful. Additionally a check hardware and sim compatibility function at the download point would eliminate a lot of problems noted in the app ratings and reviews.