Dosh: Find Cash Back Deals

Customer service is nonexistent. I’ve submitted multiple tickets and haven’t received any support. All I get is automated email replies saying there’s a delay in response time. Well how long does it take? I read reviews after I submitted the second ticket and realized that majority of reviews are complaining about the same issue happening with not receiving cash back or being able to transfer funds after a transaction. I uploaded my receipt both times and still nothing. I’ve referred so many ppl to this app and it’s a bad look when they ask you for your personal opinion on the app, I’ve been using the app for about 3 weeks and the only thing positive was the signing up and earning money from referrals but can’t even access the money. I reached out on Twitter and Facebook and no help. Facebook page responded and said they don’t assist with customer support and I need to submit a ticket..WHICH IVE ALREADY DONE. SUPER MISLEADING AND FRUSTRATING. Update: so they reached back out and are now trying to say that the card was not linked at the time of purchase which it actually was and then removed out of the app after the transaction did not show in the history. With today’s technology there is no reason why they can’t see when a card was added and removed from their database. They claim they use bank level technology/security, that’s false too because a bank would be able to see this information.

By linking your credit and debit cards to Dosh, you automatically receive cash back when you use those cards at participating locations without having to first logon to their website or activate the app. This makes it extremely convenient but there are caveats. You have to swipe your debit card as credit or you don’t get the cash back and if you have an app to one of the restaurants, for example, where you accumulate loyalty points/rewards, you don’t get Dosh cash back if you pay through that app and, conversely, you don’t get the loyalty points/rewards if forego the app and pay with your card. So you have to choose. Other than that, transferring your cash to your bank account once you have enough accumulated is painless but is not immediate and will take a few days to show up, which is par for the course with other types of online transfers. My only desire is to see more participating locations, which will vary depending upon where you are and not always the same. I travel a lot between DC and New England and while most Dunkin’ locations in New England participate, not all in the DC area do, so you have to check the app. But wherever you are in the country, assuming you allow the app to know your location, it’ll show you participating merchants at your current location.

I was super excited about this app because of the local deals component and not having to go through their app to receive online rebates. It seemed super easy and the first couple times I used it, it was! I got notifications regarding my cash back within minutes of paying. Awesome! However, they have the worst customer service. I’ve had two different issues (one with a referral bonus and one with not receiving cash back for an in-store purchase) that I’ve reached out to their customer service email about (no phone number available) and I only received auto-replies about them being very busy and that responses may be delayed up to a week. Apparently, a week is more like never. I have never been contacted by an actual person nor have I been able to reach an actual person for help when I’ve tried. Their auto-replies say “if you do not respond to this email, we will assume your problem is resolved” and despite replying (several times), I still never heard back from anyone. This is super disappointing - mostly bc I was really excited about DOSH and hyped it up to colleagues only to run into these problems with no support. As a result, I will not be referring anyone else to Dosh in the future and will instead suggest similar programs like Ebates that actually give you your $ and have customer service that is much easier to work with!