Brandclub: Cash Rewards

I’ve been using Brandclub for a bit over a year now. It started out great. I used someone’s referral link; I received the $20 bonus as promised. I even invited a friend and received $20 as well. I’ve been regularly syncing my account with no issue. Until recently, I referred another friend who did not receive the referral award as expected. Neither did I. So I contacted customer service. Customer service claimed that both of us needed to have at least 1 active retailer account. I replied that both my friend and I have 3 active retailer accounts. I have yet to hear back from customer service. I believe they just blatantly refuse to reward as promised. I will not be referring additional friends and/or family as this app is becoming dishonest despite proof. Oh and they started charging a fee for payout through PayPal. I use many other rebate apps and none of them require a fee for cash out. What’s a disappointment.

Honestly I’ve done really well with instant rebates but the other apps don’t sync . I even lost a reward for connecting target because it’s saying I didn’t connect (even tho it was picking up purchases when I first signed up) I’ve had about 4 ($20 worth) of IR not come through ok delivery and have been reaching out to customer service for over a month with no reply. Today I bought 2 ir’s. & synced my purchases .. said it unlocked the 2 ir but they are not showing unlocked in the app. I also disconnected and reconnected my Walmart today because I made a purchase last Sunday to get some regular rewards that were about to expire & they haven’t synced. Reconnecting didn’t help. Also when you sync the app crashes. I think that’s how I keep losing IR”s.. it crashes before it’s done syncing & the ir confirmations get lost out in space. I’ve been neglecting my other rebate apps for this one & … I think I might have to start using the others again until this one fixes the issues. I would really love to post this app to my mom groups on my social media accts (not for referrals .. I don’t care about referral’s ) but a lot of people are struggling & I’ve been able to share amazing deals from weekly sales & other apps but I don’t want it to fall back on me if they download the app with my recommendation & don’t get the rebates they earned with their hard earned money. Please fix the app.

Highly recommend that you do NOT purchase items for rewards or to unlock rewards - do NOT create your shopping list with the intent of receiving or unlocking a reward. Just shop as usual, sync & be happy with whatever you get & nothing more. They will NOT correct app mistakes or offer solutions on known issues or explain how to ensure product eligibility. You CANNOT expect the app to accurately capture your purchases & you CANNOT expect help from their support. You also CANNOT count on items to update & your rewards WILL expire. Also, if you’re a brand in this app, I’d seriously question the integrity of the survey data you receive - the app appears to be curating answers they think the brands want to hear. Despite thoughtful reviews my answers were often rejected and I was told to try again. I know this is a free program, but I agreed to their terms, I provided my consumer data & I met the requirements for several rewards that I did not get & it’s disappointing to say the least. So please don’t invest your time in this app - they’re not operating ethically & there are other better options for rewards that at least follow their own rules & procedures, which I didn’t think was too much to ask for but I was very wrong! It’s great until it isn’t & they could care less about users. If you’re a strategic shopper, I’d skip this one or be willing to go crazy trying to get meaningful, helpful answers from support.