Havenly: Interior Design

Havenly has completely transformed my living space. I used the free features of the app for about a year to get inspiration and do small updates to my home. However, I couldn't find a bedroom and living room design on Pinterest or elsewhere that really felt like my own. Finally I decided to try out their paid design service. It was a very easy process and there were only a few minimal bugs, which customer support helped me through quickly. My designer, Melisa absolutely nailed a bedroom and living room design that I love, and kept a relatively low budget. Meanwhile, my friends and relatives complain that they've spent over $5000 just to get some basic interior design consulting and mood boards that they didn't even like. Havenly fully rendered my room in 3d and gave me a comprehensive shopping list. They will even purchase items for you. I wish I could give Havenly even more stars because it is one of the best app/services I've tried.

We were very happy with their design services and professionals. Their order service, however, was wrought with problems and inconsistencies that cost us time and money. For example 1.) we had to return a $600 coffee table. We did, and weeks later it had not been refunded despite knowing it had been received weeks before to the store. When i emailed Havenly they immediately issued a refund that i can only assume they’d been sitting on for weeks. Would we have ever gotten it had i not called?? I dont know but the fact they treated my money that way is a big “no” for me. 2.) we had two items we found for better price and immediate availability by simply googling them where the app said it was back ordered 3 1/2 months. Unacceptable. 3.) about 4 weeks after my initial order, i inquired as to when a set of chairs would arrive given they were never assigned a date or tracking info. They response was they’d been backordered and would arrive in 8 weeks. When i went to the manufacturer’s website it was in stock and available to ship in 8 weeks. So basically the order rep had forgotten to order 4 weeks prior (I had also checked then and it had been in stock the entire time) which costs us 4 weeks in which we had to pull chairs in From another room. All together the experience ordering was littered with a lack of accountability. It would have saved me time and money to simply take the design info and get the items myself.

This is such an amazing service/business idea. The Havenly Shop alone is brilliant. It rounds up furniture and decor from all the main websites across price points (from Home Depot and target to anthro and one kings lane) making finding and comparing a specific item so much easier. I purchased the consult package for my bedroom and Jodi M went above and beyond in putting room looks together. She was a dream to communicate with, pulled together really cool ideas and then also pulled in lots of different options for me to consider. I would normally be locked out price wise from interior design services and am totally clueless about home design, but this app makes design accessible. Love the service and would highly recommend!