App Profile: MyChoice Benefits

SuperSNX23

Rating: 5/5

Never thought I’d use this app as often has I do but it has saved me time on several occasions. My husband and I never carry our insurance cards so taking a pic and storing it in the app has saved us from scrolling through our pictures at the doctors office (awkward) or having to log into our insurance’s website. My favorite part is the ability to easily check my FSA balances and upload my FSA receipts. I realized recently that I still had $200 in my FSA from last year and was able to quickly take a pic of my day care receipt and upload it.

Laloonie

Rating: 1/5

The customer service and this crappy app are both horrible!! They recently stated they improved the app so that you can see what you uploaded. WRONG!!! Not only can’t you see any documents but you also can’t upload a pdf file. Also I don’t know what the claim reps are doing but they seem to have trouble approving claims. I have a few claims that they requested receipts for and i uploaded as requested but they were rejected for some unknown reason. Of course they never tell you but I keep getting emails asking for receipts. This is a major problem because it’s now tax time and those claims need to be processed otherwise you will face penalties from the IRS. I tried calling customer service multiple times and even asked to speak to a supervisor. Suddenly they acted like they never heard the word before and just kept transferring me to the abyss. Horrible! Just horrible!

Mspunky74

Rating: 1/5

Please make the process for transferring funds from my Transit account to my transit fare card easier and more accessible. If I can transfer funds from my HSA to my bank account, then I should be able to do the same for my Transit account. This option does not exist. Either does the option for adding my fare card to my account. I previously had Wex Benefits with the company I work for, and the process was simpler. Here I have upload receipts and claim forms. I keep getting denied. Sophia and customer service were of no help to me. My mistake for thinking I would save money with the transit account. I have money sitting in my account that I can’t access. Unless there are upgrades made to the app, I am probably going to cancel my transit account , when I renew my insurance benefits.