App Profile: MyChoice Benefits

SuperSNX23

Rating: 5/5

Never thought I’d use this app as often has I do but it has saved me time on several occasions. My husband and I never carry our insurance cards so taking a pic and storing it in the app has saved us from scrolling through our pictures at the doctors office (awkward) or having to log into our insurance’s website. My favorite part is the ability to easily check my FSA balances and upload my FSA receipts. I realized recently that I still had $200 in my FSA from last year and was able to quickly take a pic of my day care receipt and upload it.

Laloonie

Rating: 1/5

The customer service and this crappy app are both horrible!! They recently stated they improved the app so that you can see what you uploaded. WRONG!!! Not only can’t you see any documents but you also can’t upload a pdf file. Also I don’t know what the claim reps are doing but they seem to have trouble approving claims. I have a few claims that they requested receipts for and i uploaded as requested but they were rejected for some unknown reason. Of course they never tell you but I keep getting emails asking for receipts. This is a major problem because it’s now tax time and those claims need to be processed otherwise you will face penalties from the IRS. I tried calling customer service multiple times and even asked to speak to a supervisor. Suddenly they acted like they never heard the word before and just kept transferring me to the abyss. Horrible! Just horrible!

k_crist

Rating: 5/5

All of the sudden the app is wonky. Won’t let me sign in. Says there are errors and freezes and can’t find the request reimbursement icon! Tried asking Sofia and she was no help- even with asking my questions in various ways. Reviewing my benefits won’t help to get the reimbursement! Update- customer service was quick to respond and issue was addressed. Easy to use!