October's Very Own

The app online store has always treated me very well even with returns. Thank you. Highly recommend always great quality definitely unsatisfied customer.

Love to have an OVO app to use and shop with. What I wish this app had was smoother scrolling and an option to sign into your current OVO account so that you don’t need to retype your address every time you order something. Small but doable enhancement 👏

I am not the one to normally write reviews. However, I felt that it was vita for me to take the time out of my busy schedule and write this review of my first time experience with OVO STORE. IF I COULD GIVE THEM A 0 STAR RATING I WOULD. So, I have been having OVO store app on my phone for a couple of years. Furthermore, the first time I ever order which was a few days ago, IT WAS MAJOR FAIL. First and foremost, I am originally from United States, but I am currently in Calgary, AB Canada for contract work for my job. So, I selected the merchandise and tried to checkout, the shipping address was no problem and no hassle. But, when I got to the billing address option, it would not let me select United States. Therefore, I could not put my credit card billing address ( which is in the United States). So, I contacted my bank, which is Navy Federal Credit Union and told them what’s going on and they advised me to put the address where I’m staying at in Canada as the billing address. Moreover, Navy Federal stated that everything should be fine and that they will let the transaction go through. Then, I placed the order and everything went through. Then, later in the night, i get a message from OVO CUSTOMER SERVICE stating that the fraud department will review the order that I placed to prevent any fraud from happening and also OVO stated that since the billing address was different than my actual credit card. I then went to explain to them thoroughly of the adversity of their OVO store app and also that my bank has approved this transaction on their end. So, it should be no problem. I even offered OVO STORE MY PHONE NUMBER TO CALL ME. However, I get a prematurely “ Your order was cancelled “ email on this Monday. I asked OVO store to escalate this matter and they are still sending me generic emails stating that they cannot reinstate my order ALTHOUGH I DID EVERYTHING PROACTIVELY ON MY END. I am deeply disappointed because this was my FIRST TIME ORDERING FROM OVO STORE AND IT WILL BE THE LAST. I would advise no one to order from this filthy place. I am a white collar professional and I strongly believe that they prematurely handled this situation and should not deserve anyone’s money from the sloppy customer services that was given. I have never experienced anything of such.