mbrace

If you bought your car used from a third party dealer, don’t even bother with this app. To start, it was working fine. I added my VIN and verified my identity. I saw my car in the app, the mileage, warranty, service history etc. The problem started when I paid $285 to use the mbrace service. Once I paid, I couldn’t log back in and the app kept prompting me for a VIN that I’d already added and verified. Except this time, I received the dreaded error “The VIN you entered doesn’t match what’s in our system”. I made countless calls to support, endured being transferred around, and even visited a Mercedes dealership and NOBODY KNEW WHAT TO DO. Thankfully I cancelled the service within 30 days of sign up. I’m expecting a refund. To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.

The main reason I registered and paid almost $500 for 3 years was for the remote start feature. It took many attempt at trying to start the car, getting ‘too many attempts at starting’ message, at least 3 uninstalls, downloading the app again and again, to finally get it to start. The excuse I got at the dealer on why there was no remote start function on the key fob was lame, because Mercedes sells to many foreign markets and I guess some don’t approve of remote start, so let’s not put it in any cars. Ford sells to as many markets and yet I have remote start on the key fob my Edge ST, AND it keeps running AFTER I open a door. I won’t be renewing when the 3 years are up and after just a few hours am seriously considering cancelling it. I don’t need it to just lock/unlock the doors or to check where it is. It would be so much easier to press a button on a fob, rather than take your phone out, turn it on, find the app, open it, enter the PIN number, select remote start to go to another screen to press that ‘button’ and then wait, and wait, and wait until nothing happens. I worked in IT for many years and this product would have never been approved. As much as Mercedes’ cost, they could very well give the US cars (and all other countries that allow it) remote start on the fob.

Love the remote start feature, but like other reviewers stated, by the time it starts you are at your car! Also, now the app keeps logging me out though I have the ‘keep me logged in’ box checked. THEN I have to scroll to the bottom and accept the user agreement. EVERY SINGLE TIME! then I get to stand at my car looking like an as! As I enter my login information, hopefully correctly when it is sunny and difficult to see my screen. THEN I have to set up the gas ID yet again. WTH Mercedes?? Thought it would be so cool to not have to carry my key everywhere since keyless allows me to keep it at the bottom of my bag. If only it worked it would be the Best, but feeling like it is the Or Nothing part of the slogan. And I had to fork over $$ to activate this nonsense.