PizzaRev

I never write reviews but after being here several times with the same issue I decided it was necessary. Need more workers. Very slow. Put to go orders in front of patrons that walk in. This used to not be.. there used to be enough workers to keep a solid good flow. Love the product. Experience is cold and somewhat uninviting. People seem stressed and overworked it’s not very friendly. there’s always an exception to the rule where one person will be very friendly but overall experience is just not what it used to be, the last three times I’ve been here..One time I just walked out after standing for well over 10 minutes to be helped right in front while they did to go orders.

I give the service a 3 not the food/restaurant. Idk if this guy was new but for some reason it took forever to make my 2 identical 2 topping (pepperoni & sausage) pizzas so as he’s making it the other employee with weave braids is also putting toppings on a pizza the way she turned her hair was on top of my pizza I heard him tell her “watch out because of your hair” she whispered “oh did it get on her pizza , did she see” I think he responded no which obviously I did if I’m typing this & he finished & put it in the oven , then took forever to ring me up when I asked to confirm what was on the chalkboard in the restaurant about if the wine was half off he didn’t know and just got the manager , they were out of the wine I wanted any way so I redeemed my free fountain drink only to find out after paying for my order that all the fountain drink options were only diet there was literally NOT ONE regular soda option & they followed up with a “sorry that was my mistake I should’ve told you”. I was just so irritated . The place itself is actually good I work across the street so I come here but some employees work faster & do a better job than the two that “helped” me today ! & this is the location on Folsom Blvd !

Oscar at the register had great customer service. We paid for our pizzas for our kids not knowing Monday is “kids eat for free day” and Oscar made it up to us for our next visit with the kids. He made sure we were taken care of! Definitely because of this we will be repeat customers!!