Carrier® Service Technician

Everytime I have to use this app even if it’s 4 times a week I have to update it and put my password back in. Yet nothing ever works better. The NFC tag can take 20 tries to work on a furnace. The barcode scanner on a furnace won’t bring anything up. Manually entering model numbers won’t do it. It’s just a constant fight, then after you get it to work it’ll just say they don’t have any parts data on that 5 year old carrier. Unacceptable.

This app provides helpful information for techs. I use it to look up documents for a unit, see warranty and to see data for a connected system.

Used to work for Trane but left because of the problems I had with their technology and how long everything took, now on the residential side and this app is light years ahead!