Carrier CliMate

This app does perform the basic functions of my single head split unit, but it leaves a lot to be desired. 1. Authentication - please add support for FaceID for easier login or at least stop signing me out so frequently 2. Home automation - please add support for home automation integrations like Alexa, SmartThings, Google, etc 3. Grammar - several screens have messages written with very poor English grammar 4. Temperature control input - I find the circle temperature input hard to use, my finger is always covering the number and it can be hard to make single increments 5. I also have an account for Carrier Infinity and I was disappointed that I had to create a separate account to use this app. But I’ll get over this one if you add FaceID :)

I had my split system installed during the pandemic last August. I paid extra for the Wi-Fi because I’m frequently away from home and come home late. The Carrier authorized installer put the app on my iPhone, showed me how it works but I never used it in 2020 due to pandemic and always home. This year (2021) split units all show offline. Called installer, told call Carrier for WiFi. First 2 calls on hold for an hour and get disconnected. 3rd time I get connected to technical assistance after 40 min. She takes all my info and says this needs to be escalated, we will get back to you. Next day I get email to call installer. Awful service. I realize I’m on my own. I started thinking about it and what changed since last year. I have three split systems, so it seems unlikely all three would fail within less than a year. I got a new iPhone and a new Comcast Xfinity router. Long story short, it’s the Comcast Xfinity router that will not allow the Carrier units to stay connected to WiFi. I connected a Netgear router to my Xfinity provided router. Connected split system to Netgear router and system has been working for over a week as it should. I even disconnected power from router to confirm it still works and it does. I hope this helps others because I was very frustrated over the last month.