App Profile: Traeger

iggynutwood

Rating: 4/5

Really love the grill - makes some of the best home bbq I’ve ever had. The app makes using the grill extremely easy and convenient. Works perfect, great connectivity. Love using the probe. App comes with some great recipes and is very user friendly. Would really love to see a home screen widget, and ideally even a Live Events notification for better monitoring. The app does a good job with push notifications, even it’s closed. Would really love to be able to see things like grill/prob temp and pellet level at a glance on my home/lock screen without needing to always open the full app. Please consider for future version! Also - there’s a similar wireless probe to the Meater, but the app doesn’t use any algorithms to try and estimate when the food will be done based on the ambient and probe temperatures. Would love to see this incorporated as well to give an estimated time until complete. To put a cherry on top - would be great if that also factored in things like when to flip, how long to rest after pulling, and any additional time needed to sear after smoking. Thanks for considering!

jmcmaster2252

Rating: 1/5

The smoker works great but keep an eye on it like you would an offset. Twice I have had it run out of pellets 2 hours before a cook ends because the app just stops alerting you. You can control the temp and settings but it stops sending notifications altogether. Traeger has also deemed it unnecessary to allow us to see our past cook data to compare to others so plan on again keeping it old school with written notes. They used to kindly send you “convenient” monthly review that included you data but as per my last conversation with their customer service, they no longer even do that. It’s no loss because to get the review as well as any emails for customer service/account issues (which there are a LOT on my end), you have to give them the okay to send marketing emails. I was receiving two a day before opting out which messed my entire account up. Over all, worst $1800 I’ve ever spent, garbage app, and even worse Customer Service. Even though the grills work as far as maintaining temp and getting good smoke, everything else being as unreliable as it is make me regret giving them money. Best advice, sell this crap and get a Yoder. Slightly more but WAY more reliable. If the market was flooded with used Traegers and they started losing money on new purchases, they would be forced to listen to customers and make changes. Not something they like doing.

Hgtvvhfdgjkbfcb

Rating: 5/5

We were having issues with our WIFI router and swapped it out for the latest and greatest with AI driven auto channel selection (2.4 and 5.0). No matter what I tried I couldn’t connect my Traeger to WIFI. I spent literally hours with Traeger agents trying to solve the issue. My Traeger was the only device that wouldn’t connect. The new router didn’t have the option to select 2.4 manually. The various Traeger agents I dealt with over a couple of days were relentless in their effort to figure this out. To cover all the bases they sent me a brand new controller. I installed the new controller to no avail. Their final opinion was that my Traeger wasn’t going to work with our new router. As my entire home worked perfectly with my old router up until it started failing, I decided to go back to the old model, but a brand new one. After swapping the routers I was able to connect to my WIFI with no issues!! Traeger worked tirelessly to solve my issue and job well done!