MyUS Global Shipping App

Stars low because the app keeps logging me out. In our current environment of quick action and constant tracking, I’m starting to hate using the service because it’s slow and I keep having to log on. Sometimes multiple times a day.

Only things I dislike about this company is their late fees. If you fail to pay within 30 days you’ll be charged a % fee which is forbidden in my religion. I’ve been a loyal customer for more than 3 years and most of the time pay within the timeframe but sometimes you’ll have issues with your bank card or the bank or you will have so many shipments to pay for and eventually fail to pay on time for one shipment or two. I believe we should not be charged late fees. Please revise this.

Totally no customer service. I am literally paying them to screw me over. MyUS advertises and sells delivery services under certain timeframes that are not respected. They are not holding the shipment company’s responsible and give no regard for our money. I took it upon myself to investigate why my package is jot being delivered within the timeframe I paid for and found out it is negligence on side of the delivery company. Totally unjustifiable and unacceptable. myUS keeps on saying how I need to understand that there may be delays because of this or that … yes, sometimes there are reasons that we cannot do anything about, but hey, if it is flat out on a delivery company that just doesn’t care, well … give me money back for the service that you have not delivered and agreed and paid for. I am not using MyUS as of today.