WebWatcher Parent App

Buyer beware!!! Even though it says you “can use with this device” you may not be able to. Website gives very conflicting information. You need to download certificate on MacBook or PC. I paid for a year and went to access certificate and couldn’t. Contacted help immediately and they informed me it wouldn’t work for me. I requested a refund since it says “risk free” and was directed to fill out a refund request which I did. My request was denied because there is “nothing wrong with the software.” I explained the website said it would work with my device, “risk free” and I never even opened the certificate. Needless to say after a lot of back and forth they still refused a refund. Total scam!!!!

This app is amazing especially the 24hr live chat. Your not speaking to a robot your speaking to actual people who walk you through and fix whatever issue you are having the updates are pretty much live and I must say it’s worth the $ spent! They deliver in what they say which is not like most apps out there which I have tried And wasted time and money on.

Today I signed up for the free trial and started the upload process on my daughters phone. After I downloaded the app to my phone it wouldn’t let me sign in. The person on the chat stated that the app was being worked on and can’t be used and they have advised all customers to use the web login from their phone. When asked if it was going to alert me when any of my parameters were attempted to be violated and he said no that I would have to routinely check the web log on. That’s not what is advertised on their website. False advertising.