Engine Corporate Travel

Update-I was contacted by the developer about my review but they offered no new support. There is no way to get good support. I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything. Prices are good but because of the total lack of customer support I will never use again.

This app is great. Reservations are quick and easy. Only advise I have is read about section of any hotel you like and look at parking there have become more and more money hungry hotel that charge $10 or more per day to park in their parking lot. Since buried in description most don’t see and hotel don’t say anything but will charge you with card on file in middle of night and slide receipt under door read parking section closely they will get you if not.

Being a territory sales manager I tend to travel quite a bit and book many stays at hotels. I have used many apps out there for booking as well as booking direct. I found Hotel Engine a couple years ago and used their service every now and then. They have pretty good deals and are competitive with the other companies out there in terms of pricing but was not my first choice cause I like to get points for my stays. I try to book only Hilton family hotels so I can accumulate points and earn some free nights for vacations with the fam. To my surprise, Hotel Engine now allows you to use your loyalty number while booking!!! For real this is a total game changer for me! Also they upgraded their mobile app and is now a million times better than the old one!! It seems Hotel Engine has listened to their users and delivered which can be pretty rare these days when dealing with these bigger companies!!! I don’t need to jump around anymore and download a bunch of booking apps as this is now my first choice! Keep up the good work Hotel Engine!!! Glad to see you in full Phoenix form!!!