Drive Sally

I’ve been a loyal customer of Drive Sally for almost two years. I’ve consistently paid my rental fees (they are more expensive than other rental companies)—even through tough times—and have always worked to stay current. Recently, I tested positive for COVID and was also suffering from a severe migraine that left me unable to see clearly or drive. I reached out to ask if they could simply roll one week’s rental fee into my existing payment plan and allow me to pay it off at $100/week. Instead of understanding or flexibility, I was met with cold, scripted responses and immediate vehicle deactivation. I explained that losing the car would also mean losing my housing, yet they refused to grant any extension—even though they had done so for me in the past, proving they can be flexible when they want to be. The only person at Drive Sally who has ever shown an ounce of humanity is Obie from the San Francisco office. Everyone else treated me like a number, not a person. I expected more from a company that claims to care about its drivers. If you value compassion and real customer service, this may not be the company for you. FYI…..Avis is cheaper.

This is the best of rentals, like Mavis the maintenance is done speedily in the order received and they maintain all cars; customer pays none. Weekly rentals are fair prices, but could be lowered once the value of the vehicle presences on Uber drops — such as a dated Comfort Vehicle. Grace period is about another day for weekly rentals due Thursdays at 11:30am. Payment plans are always feasible for any accident deductibles and repairs that aren’t responsibility of their care—such as Comprehensive Damage. If not at fault for collision, you’ll be refunded after money is collected from the other party’s insurance. If you have a blowout they’ll cover, but if you get a flat and drive the car, bend the rim, blow the censor, you’ll be charged for example. Tire plugs aren’t on you, but cracked windows from the environmental events are o. You for example. I e rented for two years as a driver. The miles are unlimited, you’re free to use the vehicle as long as you care for it responsibly as your own and pay the rental. Oil change reminders are via text, any maintenance you need notice, make them aware and you’re good. Fluid refills are on the house. There’s a waiting room with movie theater like seating and charging stations; vending machines, clean restrooms. $300 deposit and returned if everything is good. I’ve departed then came back before, before my refund was issued I asked if a car was available and everything was kept on file and then I rolled away as if I never left. That was 2wk process before I called them up, and as long as there is availability, you’re rolling. You can switch out if preferred vehicle is available.

I am deeply disappointed with the abysmal customer service and the consistent issues I have encountered with the vehicles provided by Drive Sally. This is now the second vehicle I have rented from them, and once again, I find myself facing mechanical problems. It is evident that Drive Sally prioritizes money over the well-being and satisfaction of their customers.Not only do they fail to address the mechanical issues promptly, but their lack of responsiveness is truly disheartening. Attempting to contact them is an exercise in futility, as phone calls go unanswered and text messages are ignored. It is utterly frustrating to be threatened with consequences through text messages when they can't even bother to acknowledge our attempts to reach out.The disregard for their customers is appalling. Drive Sally seems to have no concern for the individuals who rely on their services and faithfully make payments. However, the moment a life event occurs that temporarily hinders our ability to pay on time, they show no empathy or understanding.I am left with no choice but to explore legal action against Drive Sally. Their poor customer service and faulty vehicles have caused significant inconvenience and frustration. It is clear that they prioritize profit over providing a reliable and satisfactory experience for their customers.I strongly advise others to reconsider renting from Drive Sally. Their lack of professionalism, responsiveness, and concern for their customers' well-being is simply unacceptable. It is essential to support businesses that prioritize customer satisfaction and uphold their responsibilities.