Taxfyle: Taxes Done For You

I used this for my 2018 taxes. Long story short they filed my taxes wrong and now the IRS has been on my A for almost a year threatening to take my paychecks. I send them payments and everyone I talked to says what’s going on is not taxable. I don’t want to get into it, but it’s a complicated subsidized rent issue at an employers request. It’s not something that’s taxable and there isn’t even a W2 for it. But somehow I’ve been charged 2K for paying less rent at my employers request.. I’m writing this at H&R Block, and I’ve been to the IRS office, nobody can seem to figure it out. Even H&R is having trouble with this one and doesn’t know what to do. Taxfyle said they could do an amended return but the only way to talk to someone is to refile every time to get on the live chat which takes forever. The guys on there are cool, but you get a different guy every time. One of those guys messed my taxes up, did something wrong. My ex threw away all my paperwork from last year. So I have to refile for 2019, let the IRS take my return and charge me an additional amount. Then wait for a copy of my 2018 taxes to be sent to my old address, be rerouted through my other old addresses, then forwarded to my current address (IRS will only send you information to where it originally came from.. Keep stolen money much?) so hopefully I get the information, then H&R can look at it and sort it out. But I’ve got the IRS breathing down my neck and attempting to bring me to court and take my money because someone on Taxfyle messed my information up. Don’t use it.

This app seemed like a convenient way to do taxes for someone with a busy schedule who doesn’t have a lot of time to visit a live CPA. I was quickly charged $15 and matched up with a “CPA” and prompted to upload my tax documents. Without even asking any questions (like CPAs are trained to do), this person pencil whipped my tax documents. He failed to put me as head of household and didn’t even ask if I had any dependants. I had to prompt him to do this by asking questions. Suddenly, his response times became really long. Being frustrated, I got my own CPA that wasn’t 4500 miles away and did my taxes quickly and correctly. I messaged Taxfyle support about this, and as an apology, they offered me 50% off to make up for the bad experience. So a total of $75 for essentially pencil whipping my tax form based off my W2, which I could have done at home. I was unhappy with this, so they then decided to charge me $110 to close my file with them. Had they had a qualified CPA that was willing to put in more than 2 minutes of work to get the correct refund, I would have been fine paying. Basically, the guy copied my W2 into a form, included some incorrect information, and then became unresponsive, and charged me $110 for it, and now I have to send screenshots to my bank so they can reverse the charge.

I’m using their service for the 3rd year in a row. The service is great in my opinion. No issue that I’ve experienced. I’m rating the app with only 3 stars is because I’m unimpressed with their design of chat line with the CPA. Looks too small. I’d remove the birder around it so all messages will be full width. Make it look more like iMessages would be great. No push notification when I get response? Only get via email. How silly. Add push notifications. Plus the ability to reply at locked screen. Require Touch or Face ID if necessary. Everything else seems good. It’s just the chat line that’s disappointing.