ServiceNow Classic

As a user, I was forced into the latest version today and all my settings were hosed or missing. Tried some other service now apps and they are missing as well. Don’t logout because when you login it says you have successfully logged out. Public traded company unbelievable. My pc still works got lucky there.

As much hate as this app gets, I’ve been able to use it without issues. There are some annoying limitations around what you can access out-of-the-box, but you can work around them by defining favorite filters on various object types. They will be picked up by the app and you can use those filters to browse things that are otherwise not accessible. I’m able to manage my change requests and tasks, view my requests, and look at incidents using a UI that gets the job done. This is the only app that I’ve found that actually lets me see things in ServiceNow in a way that is similar to what I see when I’m on my PC. None of the other ServiceNow mobile apps work for me. I think it’s a shame that this app is being abandoned, as it is the only one that has comprehensive functionality (even if you have to use tricks to get at some of it).

Whenever I try to use the scanner, it shows the green bar but then glitches and flashes in the corner of the screen.