App Profile: Frontier Airlines

lacey and eric's mp3 players

Rating: 1/5

Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!! I have been a den member since 2014 and advocated for Frontier….well, NO MORE! SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.

tparvin

Rating: 3/5

Using the Frontier app on my phone has some problems and yet some advantages. When I look for the same flight online, it is more expensive. When I try to book with Miles online, it requires more miles. So using the app is “cheaper”. Why? The app also saves profiles of my fellow travelers (online does not) so it’s easy to click on the saved profiles and put them into the flight. However, there is a point where it says are you sure you want to not use a bundle and at this point on my iPad, I cannot progress further because the link to move on is not available. It is also not available on my iphone, but there is just enough of the text line that I can press on it and it will continue. The other thing I noticed on the app is that I did not find a space to put a voucher, so I cannot use it. Lastly, several times in the past month when I book flights, I receive an error in the middle of the booking. I have to go back a couple of steps and start from there again before it works. Saving the profile is a huge plus… Obviously if it’s cheaper to use the app, that is a plus. But I sure would like it to function the way an online reservation would.

Ebug810

Rating: 1/5

Never again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!