Frontier Airlines

I recently flew with Frontier Airlines from Los Angeles (LAX) to Houston with my family. I am a Gold member, but my family members are not. When we checked in, we were assigned different seats: I was in 6A, while my family members were seated in 8C and 8D. Once we boarded, I politely asked the lead flight attendant if we could switch seats because the passengers in 6B and 6C had kindly agreed to move to 8C and 8D so we could sit together. Unfortunately, the flight attendant refused to allow the change. What made the situation especially frustrating was that I noticed other passengers were allowed to change seats to sit with their family members during the same flight. It felt inconsistent and unfair that our request was denied even though everyone involved had agreed to the switch. I also felt that the way the flight attendant spoke to me was not polite or respectful. I understand that airlines have policies regarding seating, and I respect those rules, but consistency and courteous customer service are just as important. As a Frontier Gold member, I expected a better customer experience. I hope Frontier reviews how these situations are handled so that policies are applied consistently and customers are treated with respect.

I had a really bad experience with this airline. It is my first time flying with this airline. I arrived at the airport to check in my bag a hour before my flight to find out that it’s not open. There were a massive amount of people whom we were trying to get checked in. I called customer service only to be told that they are not responsible for checking in at the counter and that I should wait till whenever they staff show up at the counter. This is really bad customer service. I was in a connecting flight from SLC-PDX. The plane landed 20 minutes early only to wait inside the plane because the terminal was occupied. We waited more than 40 minutes before the announcement came that we would be changing gate. I was only late for my connecting flight only because I was just sitting on my seat, when I should have been waiting in my gate. I got in, the tall black guy that was at the gate, took my phone to scan my boarding, like where is personal space over here.. also I only had a personal bad, which was my laptop bag. It is really small and you see it clearly that is smaller that the actual size of the person bag requirement. He sent me over to measurements my personal bag when you can see it size very clear. I came back to enter the gate only for him to send me back to rescan my boarding pass. With him taking my phone in a rude way. I was like, you scan my boarding pass already and he replied it does not matter he also did the same thing to one of the elderly man that was behind me.

Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!! I have been a den member since 2014 and advocated for Frontier….well, NO MORE! SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.