App Profile: MySubaru

pjs01

Rating: 5/5

The app works well. Only issue is that it doesn’t work if you’re connected to a VPN but that’s a minor inconvenience. I don’t know if others have suggested this but since the app knows how much fuel is left before empty, how about being able to get notifications when the fuel is getting low? My wife drives the car and doesn’t get a chance to stop and put gas in it, so I end up having to do it. Problem is, she always reminds me about it when there’s nothing I can do about it at that moment. Then I end up forgetting about it and next thing you know, the low fuel light is on. It would be nice if you could receive a notification at some mileage that can be set, like 100 miles before empty, that fuel is getting low. Then repeat the notification like once every 10 miles or something configurable based on a person’s driving patterns. I’m surprised that this isn’t already in the app. Seems like it’s something obvious that should already be there.

pshayn

Rating: 1/5

Writing in July 2024. Recently the app has undergone a major uplift and update. First off, there was nothing to update it was perfect to begin with. A flawless app that worked every single time. The update changed a few super minor cosmetic items but everything pretty much stayed the same. What it has added, unfortunately is a host of bugs and issues that were not there before! There are so many errors and the app is conflicted it loads and reload, it sends you duplicate text messages alerts on when you start or turn off your car. It’s completely buggy it is not as intuitive and simple to use as it was before. Why not roll it back to the way it used to be white mess with something that was nearly perfect and screwed up in the process?! Conducted survey and you will see how many things you got wrong with the recent update. It’s a shame Touch ID settings are messed up. Keeps logging me out and asking for my sign and credentials and fingerprint a bunch of times. Duplicate and even triplicate messages. Tells me I’m out of range or have no Wi-Fi connection or signal when I’m standing in my living room on Wi-Fi. Sometimes it actually starts the car remotely, and after the car has successfully started, still sends you a message that you are out of range with the signal and have bad connection. All of these are bugs that need to be worked out please open your eyes and serve by your customers!

Haemie

Rating: 3/5

Love so many of the features, especially the remote start. However, could really use improvement on remote shut off. I was taking 2 dogs to a SniffSpot on a hot day. I could only take one dog at a time, and there was nowhere directly in front of the SniffSpot to park. I had to leave the car running so I could leave the AC on because of the heat. After getting the second dog into the yard, I tried to shut my car off. There was no option to do so (although I had seen and used this option in the past). I tried to just hit the Quick Start button, hoping it would either toggle to shut off or give me the option after determining that my car was running. I got a message that informed me the requested action could not be performed because my car was running, but there was no option to shut it off remotely. Because the gate to the yard was not secure, I did not want to leave the dogs without my supervision. However, because I absolutely could not get the app to give me an option for remote shut off, I had to leave the dogs and sprint to my car to shut it off. If the app is smart enough to determine my car is running, it should be smart enough to give me an option to shut my car off remotely.