Indego Bike Share

I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.

I would love if there was a way get Apple Maps directions when looking at any station in the app I often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking at As for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another button

I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!