IHG One Rewards: Book Hotels

I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense.

I would recommend not wasting your time with IHG . Their app has multiple glitches and their customer service is non existent . I hold Spire Elite membership with IHG and after my recent issues and their lack of assistance I will no longer be traveling with IHG or any of their properties . If you have any type of issues with one of your stays IHG proves to be completely worthless . Most of the time they won’t even reply when you reach out to them and when they do they say “ IHG cannot get involved with property issues , you will have to work it out with the property directly “ . Also if you leave a low star review through the app they will refuse to post it as they only post the higher star rated reviews , thus showing how dishonest they truly are . I have also reached out multiple times on why they refuse to post my reviews and have not received a response . IHG is completely dishonest and worthless . If you look up IHG’s national rating it is very low and a majority of their reviews are negative . Also if you compare them to other reward programs they again rank low . There are many other options that not only have better rewards , but actually care about their customers . I would give IHG zero stars if possible

I’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!