Identity Guard: ID Protection

I signed up for the ultra plan which was on sale for $160 a year which included up to five adults. I added my information and then invited the two adults which would be my husband and son and then I got a thing saying that my charge would be $300 for the year. Under the frequently asked questions it says you can cancel through the app, but the app is not user-friendly at all and there is no way to cancel through the app. So I called to cancel and the person I spoke with did not sound like a trustworthy person. Now I wonder if all of my information was just stolen by them. They say all of your information is deleted once you cancel, but how do I have proof of that? It's a real bummer that you can't just sign up for this type of service without really doing a deep dive into each company first. I wanted to give a smaller company a chance instead of going to LifeLock, but I guess that didn't pay off.

I subscribed to Identity Guard a couple of years ago and canceled because my credit cards offered protection and a credit score from the bureau whom they ran their credit checks through. At that time I felt that Identity Guard was not offering to be of good value. Now I have a son in college whom needs a protection plan that not only offers all 3 credit bureaus with the scores. The app also teaches in some areas which will serve Jake well. I.G. has revamped their app since the last use. We compared them to other companies (apples to apples if you will) and they offer the most for the best price. I have the family plan and I am very pleased with it so far and I haven’t even used all they have to offer as of yet.

I had a family plan for years with this company. Had myself and my children’s information listed when i joined. Started having trouble accessing the app. Could not get into it. Kept saying try again later. Finally i got frustrated enough to call. Customer service was helpful, however, i found out that not only did they change their app without notifying me but they had lost all of the information for my children ( allowing my son’s account to be unprotected and hacked) but they lost some of mine too. I had been paying for a family plan to watch over my family and they had the nerve to tell me there is no information and i have to enter it all over again. Nothing was even offered to make up for this huge mistake. They even had the nerve to try to tell me the information was never there. Why would i pay for a family plan and not put my family on it. If i wanted just me i would have just signed up for the single plan and save money. I am very disappointed and appalled that a data security company would do this to someone.