HONK - Tow & Roadside OnDemand

I’ve used honk a number of times now. The first time, it was fantastic. Now I’ve been burned 3 times in a row. Only attempt to book on here if you have plenty of funds on hand to cover twice the towing cost. Although the pricing on honk is quite competitive, I suspect that may be why it has become so unsuccessful. They’re lowballing the going rate of towing so much that there are no drivers willing to accept and do the work. But the biggest problem is, that honk charges you for the tow before they locate a driver. So you’re stuck waiting 3-5 days for a refund of your money. Not so bad if you’ve got plenty of funds on hand. But if you’re poor and you’re on the side of the road, be very cautious about using this service. The developers need to change this system to only placing a temporary hold on the card instead of processing it as a payment to then be refunded. My first experience was stellar. But I won’t be burned again by this company. Goodbye honk. You really let me down.

After I booked and paid I THEN decided to read the reviews. The bad ones had me worried but it was too late…I had already paid 🤷‍♂️. But I was worried for nothing 🙃. It took about 3-4 minutes to pair the driver on their status page, then about 30 minutes for the driver to show up. He was typical and it was a typical experience. What was nice were the constant updates from the app. They texted me when he was close, let me track his car location (like Uber), texted me when he arrived, when he dropped it off, etc. I was there so I didn’t really need the texts, but could see why they’d be helpful if I weren’t there (which I’ve had happen in the past). All in all, just what they advertised.

First of all, I am an old man. Secondly I know nothing about automobiles. When my truck wouldn’t start I had no clue what to do or who to call. I asked “Siri” and it gave me this app to help me. I downloaded Honk (really easy to do) and tried it. They did the work of contacting a roadside service. They informed me of the progress they were making and let me know when help would arrive. (Approx 30 minutes) The driver showed up on the time that they said he would be there. Ten minutes later I was on the road again and I got my truck fixed. Thanks Honk for helping an old man!!