Verizon Roadside Assistance

Please read this all, I’m going to just say don’t get this service, they’re unreliable and their customer support doesnt care. First time I used the service, I called for a tow. They were “out of trucks” and it took them over 2 hours just to find me one. The gps tracking feature does not work for the tow truck, I had to wait over an hour extra than what the estimated arrival time was for the truck. Sat in the 106 ° weather on an empty road for more than 5 hours. The customer service gave me an attitude and didn’t care. Today I called for my second tow and same thing happened. They found a truck for me (over 2 hours after I first requested one through the app and I had to call customer support practically begging them for a tow).THEN THEY CANCELLED THE TRUCK 40 MINUTES LATER BECAUSE “there weren’t enough supplies”. They’re customer support said that word for word after I waited hours just to have them give me an estimated arrival time (which was 2 hours in the future). Mind you it’s 104° today and I have no AC this time either. I then place a second tow request using the app and I call them for a second time to try to explain the situation and how Im on the verge of a heat stroke. I speak to someone briefly and then was put on hold. I was hung up on after waiting on hold for 10 minutes. They cancelled my request again after I called them a second time. I then called them a third time and they said that they couldn’t even give me an estimated arrival time at all and that they’re sorry. Please don’t get this service, it’s not for emergencies. If you want to pay for a monthly service, please make sure it’s a good one, these guys will not help you. Do NOT rely or depend on them.

The app is very easy to use. I easily made an appointment, the gentleman who showed up was very friendly and helpful. It was fun watching my car get towed around the building like it was screaming for help. Don’t worry he cradled my car, told it how beautiful it was for a Nissan . On a side note .. I noticed that I’m only able to get my car towed 4 times ? Does that mean 4 times a year or month or week? If someone can clarify that cause I don’t want to wait on the phone . If it’s only 4 times a year than that makes me sad )-: I’m not trying to drive over all these nails but what if I’m in a car chase 4 days in a row totally trashing my tires each day then next week I hit a deer !? I know that scenario only applies to Florida customers but What if I need my car towed one more time does a team of Verizon people come out and physically lift my car to the destination since I would be out of times I can be towed? Can I request it still ? Please answer me

I got a flat tire and had to wait 65 minutes for help. I couldn’t get the lug nut off and neither could the guy who came to help. He said it needed towed so a tire place could get it off. He called his employer and they would send a tow truck right away I just had to call the service. I called roadside and told them this service could have a tow truck right away and I wanted to use them. The line got disconnected and I called the towing company and apparently roadside cancelled the tow because they wanted to save a couple bucks! I got a text stating roadside was trying to find someone for me but was having a hard time. I called roadside and asked why they turned down the tow truck that was on the way and the guy hung up in me! So I called back and talked to someone else. They said they didn’t know why it was canceled and would try to get them back and he would call me back. This is two hours gone by on the side of the road! I get another text that they found someone else and it would be another hour and a half to two hour before they could get here. So I was forced to call someone to pick me up and leave my car unlocked with the keys in it on the side of the highway at night or I would have had to stay for 4 hours stranded on the side of the road! I pay for this service every month and should be able to say hey I want to use this towing place if they have one available instead of leaving me in the side of the road to save a couple bucks! Horrible!