Motor Club

Like many others I called Allstate Roadside which I've been a member of since 1980 which is stated on my card. They sent Redline Towing who showed up in a reasonable amount of time but that's the only good thing I can say. The driver made me (68 year old) push the car off the driveway while he sat in the car and steered. Keep in mind this was on a sub-zero day. He loaded the car onto the flatbed truck and drove off. The driver then called me to come meet him outside. He demanded $75 because Allstate won't approve the claim. I didn't care to argue out there and would just call Allstate to straighten it out. Allstate said that Redline told them the car wouldn't go in neutral and they had to push the car because I refused to (I did and have a witness who saw me). If the car couldn't get in neutral, nobody would be pushing it! They said they had to use a wench to get the car on the truck. The starter was the issue and the claim was for a non starting car. How else would the car get on the truck? Bottom line these guys are liars and thieves and Allstate is just as guilty for not vetting them properly. I have read all the other reviews from Allstate members so this isn't a one off situation. I have opened up a case with Allstate and will do my best to make sure they drop this company so others aren't subjected to their deceptive practices and outright lies. If you have a choice don't use Redline Towing or Allstate Roadside!!!

I had a very bad experience trying to use Allstate roadside assistance. I have had a policy with them for over 10 years. I have not needed to use it in quite a while and have had good service in the past. I called the number and a recording told me to download the app. When I tried my phone showed no service available, I called customer service who said he had my location on satellite view and would transfer me to roadside assistance, after 1 hour they still did not know where I was, Allstate sent me a text for a local tow company they said would tow me for $250. I would have to pay them and submit the claim to Allstate. I called the tow company and Allstate had given them the wrong address number for my location and said it would be more like $450 to my house. I cancelled the tow and called Allstate back they had different info than the last agent and said they would try to find a different tow company. I asked the agent where they were located and she said she was in Jamaica? After almost 2 hours of dealing with Allstate I called a local company who showed up within a 1/2 hour and towed my vehicle. Very Very dissapointed in the service received from Allstate and their reliance of their app to aid their customers.

This has been a great time saver to replace calling in my request and I've had service delivered every time with updates and ETAs as well as a map to follow my 'rescuer'. My problems begin after I've accepted help. If I do not tend to the app immediately to prompt that the service has finished, the app gets stuck, tells me there is an error and gives me the option to either try again or call, neither of which resets the app back to home screen. To fix the issue, I need to uninstall and install the application.