HoneyBook - Small Business CRM

I started by doing a test invoice and payment of 2.00$. Worked fine, used on a project for invoice and payment. Got payment confirmation and customer even left a tip. Two days later I get an email from HoneyBook wanting the customer CVV/ Full Name/ and written proof that this customer owns the card- and HoneyBook gave a 48 hr limit to complete/ so basically They want me to drive 2 hours to have a customer write on paper his personal information- this is not a bank hold either JUST HoneyBook. Ok, I call HoneyBook to see if this can be worked out in a professional manner- nope, no one answers any of the phone lines. Email response is very very slow and doesn’t solve anything. Got a Not helpful Bot on their chat- after getting upset with the bot a guy gets on there and tells me is above him he will get help for me. No help, if nothing else I would like to cancel the transaction so I can talk to customer on phone and have him pay a different way/ nope can’t even get a human from this company. Horrible customer service/ untrustworthy handling of payment transfers. I definitely would recommend you steer clear from this app. The only good reviews I believe they get are fake ones.

I have been a user for over a year and a half and without a doubt I can say that it is one of the best tools I have used and as a systems engineer I have tried many. I did not give it 5 stars because I considered that it still has a couple of opportunities. Complementing it with some business consulting is one of them and would make it unbeatable. It is not new to assume that if you teach your client to sell more it ensures that you will get a piece of their pie, if not ask facebook with their ads experts. A few days ago I connected to Honeybook support chat asking for some guidance with some setback with the tool and the visibility of the proposals after expired and the answer was in a few words is better to seek help elsewhere because Honeybook can not do anything, obviously that person who answered is not the company as a whole but if he represents it at that time with me and analyze, listen or guide with more patience surely would have yielded better results that ultimately translate into more sales for everyone. First opinion so extensive that I give but I think it is worth thinking that there is someone on the other side listening. Manuel from Devppy Digital Agency.

I’ve been with HoneyBook since their debut at the Wedding MBA 2015. Before HoneyBook, I was using PDF writable contracts and my accounting software to keep track of my jobs and client payment balances. It wasn’t until I really tarted using HoneyBook to start automating the some of the work. HoneyBook had everything I needed to keep all of it together, in one easy to use platform, from digital contracts, easily see ALL the text messages history, easy to set up payment reminders and best of all payment processing by stripe deposits usually take no more than 24 hrs to post to your account. They constantly make it better, it looks clean and works great. They have a great help section with plenty of self help vidz for every module that you may have questions on how to set up and for the newbies like me that were a bit hard headed going digital ALL THE WAY, its been a life saver. Thank you HoneyBook and keep up the amazing work!