hey abby

I purchased the box back in April and started the process everything was good then 30 days in the light panel in the box went out I had to do without for about 7 days where my plant took a major hit. I installed the new light panel and got back to normal. I get to week 7 and the app skipped the drying process. I contacted support and they got the box back in dry mode and for some reason I can’t get the box temp under 75 degrees? I’ve done Everything they’ve ask and nothing is working! Overall the support needs and upgrade you can’t talk to anyone you have to wait until someone messages you in the app which seems like a long time.

I’ve been using the app for quite a while now. It works well for some things, and for others, it does not. When you take the fan off of the auto setting, the app works well and is very fast to adjust the settings in real time (you can hear the fans getting louder or quieter.) The weekly tasks with the videos are ok. Some things I do not like are that the app will say the plant environment is bad, but when I look at the water temperature, air temperature and humidity levels, they all say ideal. It also says the plant light is off when it’s actually on. I’ve reset it to see if that helps and it does not. This app still needs some work to truly be a better tool for the hey Abby users

I have had an incredible experience with customer service. Originally I bought one off eBay and it came to my house all dented, so I sent it back. Ordered 4 OG boxes off their website and luckily all of them showed up with little to no damage. So far I have 3 boxes in pro mode and am almost done with a full harvest. The 1 box I left in the easy mode - I love all the features of the calendar and suggestions it gives you throughout the lifespan of your plant. So far these are the best crops I have ever grown, can’t wait for harvest! Thanks for all you do Abby team!