Here TV

I went out on a limb to try something new. At first I was intrigued and a kind of excited when I found out about this streaming service. It would be nice if all of the episodes of the series was available or give notice when the next upcoming episodes will be available. I started a series that has six episodes available, I’m thinking ok this might be a good watch. Approximately three minutes into the first episode it’s ends. Each episode are about twenty minutes or more. I tried to restart them but once it ends the app would go directly to the next episode.

The Here TV app has never worked properly on Apple TV for me. Nine times out of 10, the tiles in the app are blank (no pictures associated with them or descriptions) and sometimes not clickable. So when the app opens, you see faceless boxes that won’t open. I have to reboot my Apple TV for the content to come back, but that doesn’t always work. I tried cancelling my annual subscription having asked for a refund, but it’s been 3 weeks with no resolution in sight. I’ve followed up 3 times with no word from the initial representative who forwarded my email to the billing group. This really saddens me because while there is value in the content, it’s now overshadowed by this negative experience. So, I’ve paid for an app that works maybe 65% of the time. So, I don’t even bother opening it any longer. For an app called “HERE” TV, they’ve been anything but. I’m really not a hater, and I rarely write reviews. But, I had to say something! If you’re considering to purchase this app, be forewarned! In fairness, the app does work in a browser environment. I’ve had no issues watching content on my iPad via Safari. But, I purchased the app to watch on my TV. Is that too much to expect from an app called Here TV?

I really HOPE the developers read these reviews, as I feel this simple little change would only add SO much positivity to Every users experience! We all have that “Woah! What was that!? or “Wait, what’d they just say!?” and/or a “Okay, okay, let’s get on with it!” moment while watching a show or video. These moments are what make a + or - 10sec button so VALUABLE to us! Plus it makes us feel more in control of our experience. Sure, there is “progress bar” at the bottom that you can slide back or forward, but it is hard to navigate in small segments (such as 10sec) and when attempting to do so in THIS APP, once getting to a somewhat satisfied spot, the show I am watching tends to freeze up with a never-ending purple pinwheel, and only way I’ve found to fix it, is close out the app, and return. I would give this App a better rating if these buttons were available. I really enjoy the endless content and diversity of what is available to watch on this app,,, these simple buttons would make our experience SO much better... I hope you are listening, and hope to see BUTTONS on a very near update!! Pretty Please