HelloBPCL for Business

EKYC connects to Umang app, when it should connect to madhaar or digilocker app, instead for verification. Nothing happens, when Umang app is opened as outcome. Earlier it was connecting to Abha app for me. No option is there in Umang app to trigger or approve the eKYC. Due to this, verification of eKYC is failing. The verification gets stuck in target app. Solution: I had to remove Umang app, Abha app, and keep only digilocker and madhaar app. At first attempt, nothing happened when digilocker was opened. So I removed digilocker too. In next attempt, it did not open madhaar app and the authentication timed out, but the status on the app turned to e-KYC done.

I am extremely dissatisfied with the overall service provided by the BPCL app. I placed an order for gas through the app, completed the payment, and yet the app has failed to update the order status properly. Despite my payment being processed, there has been no confirmation, no delivery update, and the app continues to show no progress, leaving me completely in the dark about the status of my order. This kind of technical failure is completely unacceptable and shows a lack of professionalism and attention to customer needs. It's frustrating to see an app designed to streamline such a simple service fail so miserably. Not only has it wasted my time, but it has also caused unnecessary stress, as I now have no idea when my order will be delivered, if at all. The lack of proper communication or support from your end only adds to the frustration. It is appalling that an established company like BPCL cannot ensure that its digital platform works efficiently and delivers basic services like ordering gas without these major flaws. I strongly urge you to address these issues immediately, as this experience has been nothing short of disappointing and reflects poorly on your company.

Tried booking the cylinder via this app and it threw some message showing that they were facing issues and inspite of the amount getting deducted from my card , the booking was not confirmed. The next day when I tried , it got booked under COD without even allowing me to make the payment online. So I asked to cancel the COD booking yesterday and th e same request was registered by the customer support. Today the delivery person is at my place with the cylinder and since I am out of cash , I had to send him back as I don’t transact in cash after the pandemic. The app and the support is not at all useful and also been trying to call the distributor office no which is not being picked up. Obviously it’s not only me the customer but the delivery person also suffered with all this. Also I had to return the same back.