Headout: Travel Experiences

We booked tickets to see the Quinta da Regaleira palace in Sintra, Portugal. In our tickets sections in the app there were QR codes for all 4 tickets but when we tried to get inside they said they were not real tickets since they were booked through a third-party. We looked at the app more closely and it said we had to meet someone at a specific location to get our real tickets to the venue. When we went to that spot there was no one there even though we were still within our time window. We had to buy all new tickets for over €100 from the venue to get inside. Later we found out we had received an email from the fourth-party person we were supposed to meet with our actual tickets inside. Since we did not have European SIM cards we were not able to access email off of wifi, nor did we have any information from Headout beforehand that we might need to check our emails during the day to get into the venue. When I explained all of this to Headout they were not able to offer me a refund based on their “partners strict cancellation policy”. After looking into it more they have horrible reviews on trip advisor with so many people having awful experiences with them. We will never use this company again.

We booked the all day tour of The Palace Versailles. The description is exactly as follows: Full Day From Paris: Palace of Versailles Guided Tour with Access to Queen Marie Antoinette's Estate - From Paris: Guided tour of Marie-Antoinette's Private Estate and Musical Garden Show. The guide left us n hour after getting to Versailles, she walked us out to the gardens and said be back where the bus dropped you off at 5:30 pm. No instructions on how to get to Marie-Antoinette's Private Estate nor was that portion of the tour guided in anyway. Marie-Antoinette's Private Estate is close to a mile from the palace. Included in the tour was also a train ride back the palace, we went to board the train and they said we don’t know anything about that, so we had to buy a ticket. Went out to meet the bus for return to Paris there were 30 buses, they never told us what bus to look for, fortunately a bus driver from another tour company told us what bus to get on. When we contacted Headout they said the tour did not include anything but the palace to read the description. We did way at the bottom after the description says guided tour of Marie-Antoinette's Private Estate twice, if you keep reading it says that it’s not included. They basically said oh well sorry about your luck. We also booked a tour of Notra Dame which was a total mess also , in the end we got no tour or refund. Don’t use Headout you will be disappointed. I wish I could give them no stars.

I bought tickets for the Eiffel Tower, and that went well today. However, I then tried to buy tickets on the same day to visit the Louvre, and “my credit card was declined,” according to the app. I used 2 credit cards to try and get past this problem, but they were all declined in spite of the fact that there were more than enough funds on both cards. I then called the bank, and they said that nothing was wrong with my cards, and that the problem was with the app/company. So, I tried both calling and reaching the Headout team via the “chat” option. Both attempts failed. Now, I’m getting concerned about the legitimacy of this app and the quality of the customer service. However, maybe my experience will change if I can finally reach someone who can help me with my next purchase and if my Eiffel Tower tour goes well. Crossing my fingers.